Effective: 13 Sep 2025
Applies to: All users of THRYL website and App.
Read with: THRYL Terms of Use, Privacy Policy, Offerwall Policy, Community Guidelines.
DEFINITIONS
Token / THRYL Token ("Token"): A digital engagement unit issued by THRYL. Tokens may be converted to Indian Rupees (INR) under this Policy. Tokens are not legal tender, securities, or investment products and are not publicly tradable.
Gems / THRYL Gems ("Gems"): Non‑withdrawable, non‑transferable points redeemable only for designated brand coupons, gift cards, or similar benefits in‑app. Gems cannot be converted to fiat.
Rewards / Virtual Items: A collective term for Tokens, Gems, cosmetics, badges, passes, and other in‑app items.
Eligible Sources: Earning channels that qualify for conversion: (a) Offerwall completions, (b) Prize pools/winnings from THRYL‑hosted skill‑based esports events, and (c) Specific event‑based earnings expressly marked as “Token‑convertible” in‑app.
Ineligible Sources: Promotional grants, airdrops, referral abuse, fraudulently earned items, or any earnings not explicitly marked as Token‑convertible.
SCOPE; RELATIONSHIP TO OTHER POLICIES
2.1 This Policy governs how Tokens are earned, displayed, converted to INR, and withdrawn.
2.2 It must be read with and is subordinate to the Terms of Use (including the ban on gambling/fantasy/betting/RMG), Privacy Policy (KYC/AML data), and Offerwall Policy (third‑party tasks).
2.3 In case of conflict, the Terms of Use prevail for legal interpretation.
ELIGIBILITY & KYC TIERS
3.1 Age & Residency: You must be 18+ and legally permitted to use THRYL features in your jurisdiction. THRYL may geo‑restrict conversions.
3.2 Single‑Owner Rule: Tokens can be converted only by the account holder who earned them. No third‑party withdrawals.
3.3 KYC Tiers & Limits (indicative; actual thresholds are shown in‑app and may change):
Tier A (Basic) – Email/phone verified. No withdrawals.
Tier B (Standard) – PAN + full name + DOB + selfie + bank/UPI in your own name. Daily/Monthly withdrawal limits apply as shown in‑app.
Tier C (Enhanced) – Tier B + address proof (e.g., Aadhaar/Voter ID/Passport) + additional checks for higher limits.
3.4 THRYL may request additional verification at any time (PEP/sanctions screening, source‑of‑funds, video KYC) and may decline or cap withdrawals.
EARNING TOKENS & GEMS
4.1 Offerwall: Completing eligible offers may yield Tokens or Gems (clearly labelled in‑app). Offer attribution, verifications, and reversals follow Offerwall partner rules. VPN/proxies, emulators, duplicate identities, or task manipulation void rewards.
4.2 Esports & Events: THRYL‑hosted competitions are free to enter, skill‑based, and not gambling. Prize pools that are designated Token‑convertible will credit Tokens. Prizes may be subject to taxes and verification.
4.3 Promotions: Some promotions grant Gems only (non‑withdrawable). THRYL will label the reward type on the relevant screen.
CONVERSION RATE, FEES & LIMITS
5.1 Conversion Rate: The Token→INR rate is set and published by THRYL in‑app and may be updated for business, risk, or legal reasons with notice in‑app.
5.2 Minimum & Maximum: A minimum withdrawal amount, and daily/weekly/monthly caps apply per KYC Tier, shown in‑app.
5.3 Fees: THRYL may charge a processing fee displayed before you confirm a withdrawal. Bank/UPI partner fees may also apply.
5.4 Rounding: Conversions may be rounded to the nearest INR as displayed prior to confirmation.
5.5 Holds & Cool‑offs: Newly earned Tokens may be subject to a verification hold (e.g., 24–72 hours) or longer if flagged for manual review.
WITHDRAWAL PROCESS
6.1 Steps: (i) Complete required KYC, (ii) link a bank account/UPI in your own name, (iii) request withdrawal in‑app, (iv) review rate/fees/taxes, (v) confirm.
6.2 Timelines: Processing is typically completed within the indicative timeline shown in‑app (subject to bank/UPI/NEFT/IMPS networks). Delays may occur due to compliance checks or partner outages.
6.3 Name Match: Name on THRYL Account, KYC, and bank/UPI must match. Mismatches will be rejected.
6.4 Reversals: If a withdrawal is later found to include ineligible/fraudulent Tokens, THRYL may reverse the transaction and adjust balances.
TAXES
7.1 User Responsibility: You are responsible for taxes on your earnings under applicable law.
7.2 Withholding: THRYL may deduct taxes at source (e.g., TDS) where required and issue relevant certificates/records.
7.3 Disclosures: Your withdrawals and winnings may be reported to authorities as required by law.
7.4 GST/Fees: Platform fees (if any) may attract GST or other indirect taxes.
COMPLIANCE & RISK CONTROLS
8.1 No Gambling/Fantasy/Betting/RMG: THRYL does not host or permit gambling, wagering, fantasy contests, pools, or other RMG. THRYL must not be used to advertise or funnel to such services.
8.2 Fraud & Abuse: Prohibited behaviours include: device farms; bots/emulators; VPN/proxy masking; offer manipulation; identity theft; chargebacks; resale/transfer of Tokens or accounts; arbitrage schemes; money‑laundering; sanctions/terror financing; or any illegal activity.
8.3 Controls: THRYL may use risk engines, anti‑cheat, device fingerprinting, velocity checks, and manual reviews.
8.4 Actions: THRYL may freeze balances, cancel conversions, claw back payouts, suspend or terminate accounts, and report to authorities where required.
8.5 Geographic & Partner Restrictions: THRYL may disable conversions in certain regions or for certain offer partners due to regulatory or risk considerations.
GEMS — NON‑WITHDRAWABLE BENEFITS
9.1 Nature: Gems are non‑cash, non‑transferable, and non‑withdrawable.
9.2 Redemption: Gems may be redeemed only for listed coupons/gift cards within their validity periods and subject to partner T&Cs and stock availability.
9.3 No Cash Alternative: There is no cash or Token equivalent for Gems.
EXPIRY, INACTIVITY & ADJUSTMENTS
10.1 Token Expiry: THRYL may set expiry periods for Tokens, displayed in‑app. Expired Tokens cannot be converted.
10.2 Inactive Accounts: Accounts with no login/activity for 24 months may have balances expired or converted to Gems or coupons at THRYL’s discretion (subject to law).
10.3 Corrections: THRYL may correct obvious errors, reverse incorrectly credited amounts, and adjust for partner chargebacks or fraud.
10.4 Service Changes: THRYL may modify or discontinue Token or Gem features with prior notice in‑app; pending eligible conversions already confirmed will be honoured or refunded in Tokens.
INTELLECTUAL PROPERTY & TRANSFERS
11.1 Licence: Tokens and Gems are licensed digital items; they do not confer ownership or any property right.
11.2 No Off‑Platform Trading: Selling, buying, or transferring Tokens/Gems outside the Platform is prohibited.
11.3 No P2P: THRYL does not provide peer‑to‑peer Token transfers.
USER COMMUNICATIONS & NOTICES
12.1 In‑App Disclosures: The binding conversion rate, fees, thresholds, and timelines are disclosed at the point of withdrawal.
12.2 Policy Updates: Material updates to this Policy will be notified in‑app or by email. Continued use constitutes acceptance.
DISPUTES & SUPPORT
13.1 Support: hello@thryl.io | +91 95126 60096
13.2 Grievance Officer (India): resident.grievance@thryl.io
Acknowledgement within 24 hours; resolution aimed within 15 days.
13.3 Records: Keep your transaction IDs and screenshots for investigation.
13.4 Law & Venue: Indian law applies; disputes per the Terms of Use (Surat, Gujarat; arbitration under the Arbitration and Conciliation Act, 1996).
FREQUENTLY ASKED POINTS (GUIDANCE)
Is Token a cryptocurrency? No. Token is a closed‑loop digital item within THRYL and is not publicly tradable.
Can I withdraw all Tokens? Only eligible Tokens from Eligible Sources, after KYC and compliance checks, within limits, and after fees/taxes.
Are Gems withdrawable? No; Gems are only for approved coupon/gift card redemptions.
Why was my withdrawal held or reduced? Likely due to verification holds, tax deductions, fees, partner chargebacks, or risk flags. Check the in‑app explanation and contact support if needed.
© 2025 Glazer Labs Private Limited. All rights reserved.
